The main job of a civil servant is to take concrete decisions and implement them in the interest of the general public. While taking this decision, it should be a public interest decision. There should be no advantage to any element or disadvantage to any element. Also, while taking a decision, personal, family or friends benefit should not be considered. The decision should be strictly implemented during your tenure. Because there is no benefit by just taking a decision.
This is a very important quality of a civil servant. A civil servant should be impartial, from a simple leave to a promotion, or even taking drastic action on occasion. While awarding work contracts to external organizations, they are awarded only on the basis of merit. If there is any fault in it, appropriate action should be taken on the occasion. While elucidating an issue to political leaders or consulting with superiors, there should be an objective and unbiased discussion. If this quality is present, it brings great respect in personal and public life.
Every person is inclined towards some kind of political ideology, say because of culture from childhood or because of ideological indoctrination. After becoming a civil servant, however, it is dangerous to be associated with any political ideology or party. There should not be any tendency towards a political ideology in the day-to-day dealings, behavior and decision-making process while in actual service. Also one should not succumb to the pressure of any political party. Tell your opinion, advice, decision honestly.
Objectivity is a very important quality to deal with in the public sector. A civil servant is visited by people from different walks of life and from different areas every day. They have various problems. The region in which he serves has different problems. At such a time, what are the qualities of a servant when making a comprehensive decision? But objectivity is central to it. It is a challenging task to lead without succumbing to any emotions or temptations. Sometimes this objectivity can be overdone and lead to intransigence. But allowing it to happen is also dangerous. So there has to be a balance between the facts and the ultimate goal.
We read news of a chartered officer getting eight transfers in 10 years of service. Most of the time this chartered officer does not succumb to any political pressure. He hates corruption. He is a very strict disciplinarian. But on the other hand, sometimes even extreme idealism does not work. The equation of more transfers means better officer is taking hold now. But a civil servant should be recognized for his work. If a welfare scheme implemented by him is useful to the society for a long time, that officer is remembered more. While doing civil service, all sections of the society have to be taken along. Even extreme idealism does not work for that.
Along with the above mentioned qualities, one must add service spirit. Otherwise all other points are worthless.
– Rohan Namjoshi (The author is a competitive exam expert)